30 Days Return
You may return your unused item in its original condition and packaging within 30 days of receipt. Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.
We take great pride in 100% customer satisfaction. If for any reason, you’re not satisfied with your purchase, we’ve outlined the following guidelines to help make your return a smooth and seamless experience:
- You may return your unused item in its original condition and packaging within 30 days of receipt.
- 35% restocking fee will apply in addition to any crating charges incurred, if any.
- Please request a return by phone (213-800-2987).
- Unless your item is received damaged, or there was some error on our part*, you will be responsible for all return shipping costs. (*Some fees and restrictions may apply).
- Hollywood Billiards will issue a return shipping label and the cost of the return shipping will be deducted from the refund. Customer can also opt to ship item back themselves, in which case they pay for return shipping and Hollywood Billiards will refund in full.
- Once we receive and accept your return, we will process it within 2–3 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
- Any damage or error will try to be resolved by our available means so that our customers are satisfied and will not pay anything out of their pockets such as fees for returns
- Installation or Disassemble services that were made effective and completed are NOT refundable.
- All kind of customization or Upgrades Options added to your order, will NOT be refundable.
Please note: Once furniture items are removed from the original factory packaging and assembled, they are no longer eligible for return under the terms and conditions of our return policy.